“The contractor continues to impressively meet multiple demanding challenges imposed by changing requirements from external sponsors…this provided tremendous value to the government in terms of great flexibility and successful execution.”

“People are happiest when they’re productive and that means achieving more, not doing more. Robotic process automation (RPA) frees them from tedious and repetitive admin chores, giving them more time to delight customers. Traditionally, it’s worked top down, with the IT team providing solutions for key workforce challenges. But things slow down as challenges pile up in the IT inbox. By June 2021, the robots were ready to be used by more than 4 internal organizations.”

Robotics has not only directly improved the process, but also laid the foundation for further improvements thanks to process insights and performance “transparency.”